Forum Discussion

Lancasterbob's avatar
Lancasterbob
Newbie
11 months ago
Solved

TCL TV will not play Netflix: UI-800-3 error

I bought a brand new TCL Roku TV and it will not play Netflix. It gives a ui-800-3 error. I’ve updated the TV and app, rebooted the TV, and rebooted my router many times already.

app playback
  • RokuJechealR's avatar
    RokuJechealR
    11 months ago

    Hi Lancasterbob,

    Welcome to the Roku Community!

    Thanks for letting us know about the trouble you've experienced with the UI-800-3 error on the Netflix channel and the steps you took to fix the problem.

    Kindly follow these instructions to resolve this issue:

    1. Remove the Netflix channel from your Roku device.
    2. Restart your Roku player. You can do this by navigating to Settings > System > Power > System restart > Restart.
    3. Re-add the Netflix channel to your Roku device.

    For more detailed information, visit our Support article about how to resolve a channel playback issue.

    Please keep us posted, and we'll continue assisting you from there.

    All the best,
    chel

2 Replies

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    11 months ago

    Hi Lancasterbob,

    Welcome to the Roku Community!

    Thanks for letting us know about the trouble you've experienced with the UI-800-3 error on the Netflix channel and the steps you took to fix the problem.

    Kindly follow these instructions to resolve this issue:

    1. Remove the Netflix channel from your Roku device.
    2. Restart your Roku player. You can do this by navigating to Settings > System > Power > System restart > Restart.
    3. Re-add the Netflix channel to your Roku device.

    For more detailed information, visit our Support article about how to resolve a channel playback issue.

    Please keep us posted, and we'll continue assisting you from there.

    All the best,
    chel