Solving playback issues

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jccox
Newbie

Streaming stops reverts to Roku logo then keeps rotating from there

Streaming stops goes back to roku logo and then keeps rotating.

Model is 3800RW,

Serial number is YF00EP633730

DEVICE ID  CU383E633730

UPTIME 1 MINUTE

SOFTWARE VERSION 14.1

I have tried all of the suggestions, changed tvs, reset, etc.  THIS IS VERY FRUSTRATING!  I WANT HELP!

 

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jontalk
Roku Guru

Re: Streaming stops reverts to Roku logo then keeps rotating from there

@jccoxWhile I can't guarantee the following will solve the issue, its possible its tied to WiFi channel congestion. That said, I'd recommend you install WiFi Analyzer for Android or something similar if you have an iPhone, then open the app and see how many others use the same channel/band. If you find many others are on the same channel, log into the router and pick a channel with less congestion. Often times, people rely on the service provider equipment with by default uses 'auto channel select' and is often the problem.. Personally I prefer wired to wireless since it eliminates this kind of thing.

Power User (film maker)
Mill Valley, CA

Jonathan
Roku Ultra 4800R; LG OLED55B7A, ONKYO TX-NR636, Panasonic Blu Ray, Definitive Studio Monitor 450 (L/R), Definitive LCR 2000 (center), Definitive 10" sub-woofer, Definitive surrounds. Motorola MB8600 modem. Asus RT-AX68U WiFi 6 router. Western Digital Power Line network adapters
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