Forum Discussion

Jweisneck's avatar
Jweisneck
Binge Watcher
2 years ago
Solved

Streaming device volume drops or gets distorted

Model 3810x software 12.0.0 build 4184-50 volume will get distorted, go up or down intermittently.  This has been happening several months and getting worse.  I have had these devices and loved t...
app playback
Audio quality
Choppy audio
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi AzPeacemaker77,

    Welcome to your first post in the Roku Community!

    We understand that you're having an issue with a volume glitch with the channels you have mentioned. We would be more than happy to assist. Try to perform a system restart to resolve the issue. To do this, go to Settings > System > System Restart. After this, kindly check to see if you notice any difference.

    Please let us know how it works.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi AzPeacemaker77,

    Thanks for keeping us posted!

    We're sorry to hear about the persistent issue that has been happening on your Roku device. Since this issue seems to be affecting multiple channels you are accessing, this likely indicates that the root cause is the Roku streaming device itself and not the channels. Have you tried factory resetting the Roku device to see if the issue persists? Please be aware that factory resetting the Roku device will require you to re-activate the device and may ask for you to re-authenticate some channels.

    For more information about how to perform a factory reset on a Roku device, visit our Support page here: System restart or factory reset your streaming device

    Please keep us posted on what you find out so we can assist you further.

    All the best,
    Kash

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Greetings Community users!

Thanks for letting us know about this. We'd like to take a closer look and see how we can get you up and running.

However, will you provide some additional details regarding this issue? Could you tell us a bit more about this? What are the steps to reproduce the issue? Is this an isolated case for a specific channel, or is it happening across channels on the Roku platform? What are the troubleshooting steps that have been taken to resolve this?

With a better understanding, we'll be able to work further on this. Thanks!

Regards,

Rey 

AzPeacemaker77's avatar
AzPeacemaker77
Reel Rookie
2 years ago

I've been having this issue for months, on Hulu, HBO and Netflix for sure, maybe others, haven't been paying attention. If I back out of the program and then go back in, it's returned to normal. Until today it was just a reduction in volume but today it glitched. 

  • AzPeacemaker77's avatar
    AzPeacemaker77
    Reel Rookie
    2 years ago

    I have restarted my system many times and it has continued to happen over time. 

  • novelty_ed's avatar
    novelty_ed
    Newbie
    2 years ago

    I've been having the same problem for several months now. It is intermittent but can occur several times in the course of one evening. I have found that briefly going to 'fast forward' and then back to 'resume' will usually reset the issue. It would appear that the audio decoding software drops some bits, messes up the decoding and needs to get resynced. 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi AzPeacemaker77,

    Welcome to your first post in the Roku Community!

    We understand that you're having an issue with a volume glitch with the channels you have mentioned. We would be more than happy to assist. Try to perform a system restart to resolve the issue. To do this, go to Settings > System > System Restart. After this, kindly check to see if you notice any difference.

    Please let us know how it works.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi novelty_ed,

    A warm welcome to the Roku Community!

    We understand that you're having issues with volume glitch. Have you tried the troubleshooting steps provided by Anonymous? If not, we recommend those steps performed to resolve the issue.

    Please let us know how it works so we can further assist you.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi AzPeacemaker77,

    Thanks for keeping us posted!

    We're sorry to hear about the persistent issue that has been happening on your Roku device. Since this issue seems to be affecting multiple channels you are accessing, this likely indicates that the root cause is the Roku streaming device itself and not the channels. Have you tried factory resetting the Roku device to see if the issue persists? Please be aware that factory resetting the Roku device will require you to re-activate the device and may ask for you to re-authenticate some channels.

    For more information about how to perform a factory reset on a Roku device, visit our Support page here: System restart or factory reset your streaming device

    Please keep us posted on what you find out so we can assist you further.

    All the best,
    Kash