Solving playback issues

[MariaRVW]

Hi all, when you uninstall the Spectrum app, shutdown before you readd it.

[Schess · Accepted solution]

I restarted router and restarted main Spectrum box. Also removed channel and added it again. This resolved issue. 

[brandonlee81 · Accepted solution]

When removing the channel, please make sure that you are restarting your Roku device before adding the channel back again.

^ this worked for me. Thank you!

[RokuNimfa-C]

Hi @brandonlee81 @Schess

Thanks for your post. 

We express our gratitude for your efforts in performing those steps. And we're glad to hear that the matter has been resolved. We will be marking your posts as solutions, and this may assist other individuals in resolving the same problem if they encounter it. Please follow up here if you find any other solution so that others could benefit.

Please do not hesitate to reach out to us if there is any further assistance we may provide for you.


Regards,
Nimfa

[joeclark]

If you're experiencing issues with the Spectrum app on your Roku device and encountering the RLP-999 error code, here are a few additional suggestions to try and resolve the problem:

1. Clear cache and data: Go to the Roku home screen and navigate to Settings > System > Advanced system settings > Network connection reset > Clear cache. This will clear the cache for the Spectrum app. Additionally, you can try clearing the data for the Spectrum app by going to Settings > Apps > Spectrum > Clear data. Restart your Roku device and launch the Spectrum app again to see if the issue is resolved.

2. Reinstall the Spectrum app: Remove the Spectrum app from your Roku device by going to the Roku home screen, navigating to the Spectrum app, pressing the asterisk (*) button on your remote, and selecting "Remove channel." After that, restart your Roku device by going to Settings > System > System restart. Once the device restarts, add the Spectrum app again from the Roku Channel Store. Launch the app and check if the issue persists.

3. Check for app updates: From the Roku home screen, navigate to the Spectrum app, highlight it, press the asterisk (*) button on your remote, and select "Check for updates." If there are any available updates, install them and restart your Roku device. Then, try launching the Spectrum app again.

4. Contact Spectrum support: If the issue continues after trying the above steps, it's recommended to reach out to Spectrum support for further assistance. They will have specific knowledge about their app and can provide more targeted troubleshooting steps or investigate any potential server-side issues that may be causing the RLP-999 error code.

By following these suggestions, you should be able to troubleshoot the issue with the Spectrum app on your Roku device and resolve the RLP-999 error code.

[RokuMary-F]

Hi Community users,

We will be locking this thread because of its outdated status. If you are still having issues related to this thread, please look through the Community for another thread that addresses the same problem. If there aren't any existing threads, you are more than welcome to create a new one.


Best regards,
Roku Community Team