Solving playback issues

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Sharmin
Newbie

Sound Connection Roku to Yamaha receiver

Issues with sound system

Equipment:

               Roku Ultra connected to HDMI 3

               Yamaha Rec. RX-V373 connected to HDMI 1 AV1

               Sony Bravia 2015 TV

Issue:

               When accessing programs on Roku (Netflix, YouTube TV, etc.) the sound is turned off.  It will come back on when HDMI 1 and AV 1 are pressed.  Yesterday, programs on Netflix freeze when HDMI is pressed.

Trouble shooting:

               Unplugged and disconnected Roku from HDMI 1 .

               Went to Netflix and YouTube TV directly from TV.  Everything worked OK.

               Reconnected Roku and same issues applied. 

               Checked to be sure all systems were updated.

               Rebooted TV and Roku

0 Kudos