Solving playback issues

[Murk200]

The Roku Ultra 4K/HDR/DOLBY VISION ATMOS gets this pop up message several times a day - "Sorry, unable to receive audio from your remote" Software is up-yo-date and did a system restart - did not resolve the issue. 

Looking for suggestions

[RokuRiamie-D]

Hi @Murk200,

Welcome to the Roku Community!

We are here to assist you with your concern about getting an error message on your Roku Ultra saying, "Sorry, unable to receive audio from your remote. " We would like to take a closer look into this.

We would like to know the details below:

• Does this error occur during streaming, on all channels, or from the Roku Home screen and settings?
• When did this issue start?
• What is the model number of your Roku Ultra?
• Is this the original remote of your Roku Ultra?

We look forward to your response.

Cheers,
The Roku Community Team