Solving playback issues

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Pear1
Level 8

Small window and orange outline on faces

Getting small window on every app AND orange outline on faces with a 4k express on 720p tv. Done both hard and software factory reset to no avail.

Any help?

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6 REPLIES 6
RokuDanny-R
Roku Employee
Roku Employee

Re: Small window and orange outline on faces

@Pear1

Thanks for the post.

Can you please provide a screenshot of the issue you are seeing so we can better understand the issue? Is this issue happening on a specific channel or does it happen across all channels?

With more information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Pear1
Level 8

Re: Small window and orange outline on faces

2CDC3B68-B1D7-4C98-B6B8-F7D17C6D9B75.jpeg

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Pear1
Level 8

Re: Small window and orange outline on faces

All of them.

I changed the cable as well and put in all updates.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Small window and orange outline on faces

@Pear1

Thanks for the posts.

Can you please describe the issue you are experiencing? Taking a look at the image that you've uploaded we're not sure the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Pear1
Level 8

Re: Small window and orange outline on faces

I have a 55 inch screen... roku is giving me a small viewing area in the top left corner.  In that closeup image, you can see orange outlines on faces.

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Pear1
Level 8

Re: Small window and orange outline on faces

furthermore, the fact that I can't actually speak to a human and have to wait 3 days for a forum response is beyond poor.  I just wanted a simple upgrade.