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Why-PuckYou's avatar
Why-PuckYou
Channel Surfer
10 months ago
Solved

Sling not working on Roku Ultra

Sling no longer works on my Roku Ultra but works on 3 other platforms - iPhone, Xbox, and desktop/laptop computers. I’ve uninstalled the app and not only restarted it, I actually did a factory reset ...
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  • Why-PuckYou's avatar
    Why-PuckYou
    9 months ago

    In the evening of 10/22/2024 I tried opening Sling TV and it started working again.

    I hadn't noticed any updates. Roku says the last system update was on 10/9/2024 and the Sling app is showing version 8.132, build 17195.  Maybe Sling has updated since I last checked after 10/9/2024 and before 10/22/2024, but I don't recall the details of the version numbers during that time.

    Anyway, it's working again.  This can be "closed" as far as I'm concerned.

Why-PuckYou's avatar
Why-PuckYou
Channel Surfer
10 months ago

Endymion, seeing how glitchy Sling is on all my other devices, I'm not holding out much hope that they'll fix it any time soon, they can't seem to make fast-forward or reverse to work - which is bizarre since that doesn't require actual mechanical machinery to perform.  It seems like all kinds of other tools can handle those 2 actions - and have for maybe 4 ... DECADES?  I guess the devs at Sling only learned about the concept of fast-forward and reverse just recently?  I may look into replacing my Roku with my Xbox, if I can find a remote controller that works the way you'd expect a remote to work for TV viewing and watch Sling there since it (kind of) works on Xbox.

I only cut the cord a couple years ago and have been slowly learning about options out there, but it was only a couple months ago that Xcrappity, I mean, Comcrap, I mean, Nofinity, I mean, Monopocrappity, I mean, Xfinity fixed my internet coming into this rental, so now I'm finally getting serious about getting a quality streaming service since I have confirmed (and always suspected) that the outside cable coming to this house was the primary problem with my internet for the past 2 1/2 years.  Xfinity finally relented and replaced that short cable just about a month ago.

Maybe Sling isn't working on our Roku devices because the devs were trying to fix fast-forward and reverse but then completely broke Sling's ability to load at all....

I'm a software developer myself so I have little patience for other devs not being able to do basic tasks that have been available for decades in other tools.

Endymion's avatar
Endymion
Channel Surfer
10 months ago

Why-PuckYou, I've actually been impressed how much better it is on my android phone, tablet, and Edge PC Browser than Spectrum's app was. The fast forward/rewind thumbnails alone make commercial skipping easy, and it's been fast and responsive, especially with my locals/AirTV2 setup. But having good Internet (witch Spectrum finally gave me after I was ready to leave for fiber) helps. Who knew I could get 600/600 from cable? Not me.

Endy

  • Why-PuckYou's avatar
    Why-PuckYou
    Channel Surfer
    9 months ago

    In the evening of 10/22/2024 I tried opening Sling TV and it started working again.

    I hadn't noticed any updates. Roku says the last system update was on 10/9/2024 and the Sling app is showing version 8.132, build 17195.  Maybe Sling has updated since I last checked after 10/9/2024 and before 10/22/2024, but I don't recall the details of the version numbers during that time.

    Anyway, it's working again.  This can be "closed" as far as I'm concerned.

  • Why-PuckYou's avatar
    Why-PuckYou
    Channel Surfer
    10 months ago

    Endymion, yeah, Sling can work ok in the Edge browser on PC, in fact, that is usually how I watch Sling on PC.  I guess it works in Chrome too.  Sling sound is absolute garbage in the Firefox browser on PC.

    One problem with every device (except maybe Roku? I just don't recall) is that when one show ends and another starts, the video controls simply aren't available.  I have to wait for a commercial in the new show that started, then close out the channel, then restart the channel in order to get my video controls working again.

    Lame.

  • Endymion's avatar
    Endymion
    Channel Surfer
    10 months ago

    Why-PuckYou, mine are frozen for a few moments during the changeover, but restore as soon as the commercial is over (if not sometimes during) at least on my android devices, no restarts necessary.

     

    Endy

  • Endymion's avatar
    Endymion
    Channel Surfer
    9 months ago

    Wanted to leave a note RokuCarly,

     

    Looks like SlingTV Version 8.133 build 17290 fixed the issues with working on at least my 4670x, (I've not had a chance to test the higher-end 4K Ultra, but I assume it's probably also fixed).

    I saw the big update, tried it, and it bounced back and forth between the familar black screen/spinning circle to one with an add for Freeform Free TV channels, and back, and kept doing this for a while, a reboot didn't fix it, so I removed the app, rebooted the Roku again, added the app back, rebooted it once more (out of an abundence of caution) and then tried it, and it finally bounced to a live TV channel and allowed me to sign in! Seems to be working as intended now, amazed how good the quality on DVRd content is!

    Now if only their AirTV2 box wasn't a piece of **bleep**, waiting on delivery of an HDHomerun box.

     

    Thanks for everyone's hard work on this, Roku rules!

    Endymion

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Hi, Endymion.

    Greetings from the Roku Community.

    We appreciate you keeping us posted and we're glad to hear your update. Feel free to reach out anytime you need help or create a new post for different concerns. 

    You may also visit our Support website for additional troubleshooting resources. In the meantime, we hope you continue to have a Happy Streaming! 💜

    Best regards,
    Carly

  • Why-PuckYou's avatar
    Why-PuckYou
    Channel Surfer
    9 months ago

    RokuCarly 

    Since I created this support ticket in the first place, I should probably be the one to mark this ticket as resolved if, in fact, it is resolved.  So far, this still isn't working for me.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Hi, Why-PuckYou.

    Thanks for checking in. Please be informed that your concern with Sling TV accessibility has already been coordinated with our relevant team for review, and this is currently still under investigation. 

    As of the moment, we don't have further updates yet. In the meantime, could you please try to check for any available software updates under Settings > System > Software update > Check Now? 

    Please keep us posted.

    Best regards,
    Carly

  • Why-PuckYou's avatar
    Why-PuckYou
    Channel Surfer
    9 months ago

    RokuCarlysince 10/9/2024, I have tried uninstalling and re-installing Sling a few times but that hasn't resolved anything for me.  I have not tried doing a factory reset of my Roku since it really is annoying having to log into all of the services again.

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Hi, Why-PuckYou.

    Thanks for keeping us informed. 

    We've already followed this case up with our relevant team. Rest assured that we'll keep you posted once we have updates regarding the investigation. 

    Thank you for your patience and kind understanding as we still work on this.

    Best regards,
    Carly