Solving playback issues

[RokuMary-F]

Hi KatPat,

Thanks for posting in the Roku Community!

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1. Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2. Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3. Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Keep us posted with what you find out.


Best regards,
Mary

[Anna17]

Same but it's also affecting Netflix on my tv- mine mutes the sound when it skips though. I'm on Roku 3(?) And idk if my Roku device is old, do they go bad? I update it always etc 

[Anna17]

 Uninstalling and reinstalling didn't help me, both Hulu and Netflix are skipping but mine mutes it too  My device is older, but it's always updated. Can you guys undue your last update? Please.

[RokuDanny-R]

@Anna17

Thanks for the post.

Please be aware that the Roku 3 (4230X) is an older device and it's possible that the device may simply be on its way out. As a last resort, have you already tried rebooting your wireless network and when removing the channel, you made sure to restart your Roku device before adding the channel back again?

Please keep us posted what you find out.

Thanks,
Danny