Solving playback issues

[CommunityLeader]

Just a heads-up that I tried logging into my US Sirius account while traveling in Canada and it no longer works.

Not just the app - even to check billing etc. It gives a generic "The username and/or password you entered does not match our records." error. 

It worked for around 4 years at least (or however long). 

Why is SiriusXM cutting off their subscribers? The actual car radio continues to work fine...

[RokuLianna]

Hi @tonyady65

Welcome to the Roku Community!

Does the issue only occur on SiriusXM or across other channels installed on your Roku device?

Have you tried removing the affected channel SiriusXM and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How do I resolve channel playback issues? | Official Roku Support.

Let us know if there's any difference after.


Warm Regards,
Lianna