Solving playback issues

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Thomaso1920
Level 8

Since 11/17/2021 Update Nothing works

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Since yesterdays great new fantastic update, NOTHING WORKS!!!  The chat button on this site is greyed out as well as I get an error trying to submit the issue.  

Hulu, HBOmax, Netflix etc is having launching a stream.  I can stream on other  non Roku devices over the same internet access. So it is the update that was issued at 5pm EST.  

1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Since 11/17/2021 Update Nothing works

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Hi everyone,

Thanks for the posts.

In order for us to best assist you, we will need more information about the issue you are experiencing.

If you are experiencing an issue regarding Roku Ultra devices, please see this thread.

Likewise, if you are experiencing an issue on Roku TV, please see this thread.

Please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have more information, we will be able to assist you further.

In order to avoid further confusion, and multiple threads for the same issue, we are closing this thread out.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

48 REPLIES 48
RokuDanny-R
Roku Employee
Roku Employee

Re: Since 11/17/2021 Update Nothing works

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@Thomaso1920 

Thanks for the post.

Can you please specify the issue you are experiencing?
Please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have more information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
czar
Level 8

Re: Since 11/17/2021 Update Nothing works

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Same here. Went to turn it on last night: the indicator light on my Premiere + fast-flickered, but only during a button press, with nothing on the TV. Performed the old unplug, wait 60 seconds restart: light started flashing on about 1 second intervals, then rapid, then nothing again unless a remote button was pushed. Again, Nothing at all on the TV.

Got up early this morning, unplugged the Premiere + again, and the router and even unplugged the TNC power. Counted to 60, plugged everything back in. Unfortunately the same results: one second flash to fast flicker to darkness. Only indication was during a remote button push. Nothing on the TV.

Model 4630X   Serial 7KA69D683xxx  IC 5959A-R1015  OS was manually updated by me last week (everything worked fine), and then apparently automatically overnight Nov 16-17.

Frustrated.

Re: Since 11/17/2021 Update Nothing works

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Having the same issues here I have tried everything.

RokuMary-F
Roku Employee
Roku Employee

Re: Since 11/17/2021 Update Nothing works

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Hi everyone,

Thanks for posting in the Roku Community!

We're sorry to hear that you're having this experience. We would like to know how to identify and resolve any playback issues.

Can you please specify the issue you are experiencing?
Please provide us with the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to investigate further.

Regards,
Mary

gcurrie
Level 9

Re: Since 11/17/2021 Update Nothing works

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None of us here will have more than a fraction of the leverage that comes from a partner like Hulu.

Hopefully the engineer working in Outer Elbonia can figure this one out soon.

I have been waiting since April 2021 for a fix to a bug I exhaustively documented. After being told that it was fixed, Roku wanted me to do it all again AND refused to supply any details about the *alleged* fix. At this point I am doubting that there WAS a fix. More likely it slipped off someone's (the engineer in Outer Elbonia) to-do list.

Welcome to product support in 2021. If you're not happy, vote with your feet and dollars and find another product and company.

Roku Ultra (4800), Roku Premiere
czar
Level 8

Re: Since 11/17/2021 Update Nothing works

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@RokuMary-F Did you even read the posts? My (and many others) device won't turn on, thus not producing a picture, therefore impossible to gather the requested info.

To wit- my device will not power-on, nor will many others. How about you read the posts with comprehension and give something meaningful instead of B.S. stall to buy time tactics?

Confidence lost.

BobMCT
Level 8

Re: Since 11/17/2021 Update Nothing works

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Same issue here.  Since last night's 10.5 upgrade my voice and video are NOT in sync on ALL channels and streams, both paid and free.  So issue happens to be with Roku software.

As other have request - PLEASE FIX THIS and its too expensive not to have it corrected.  Smiley Sad

NomoreAds
Level 8

Roku Channel and Apple Screen Mirroring not working after update?

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Same thing here. Updated to 10.5.0 2 days ago, and now Roku channel doesn’t work, Apple screen mirroring isn’t working, Yippee isn’t working. I can open some of the channels (each one now takes forever), and even play content on Plex. But it takes forever to buffer and load. There is definitely a major error in this update that broke something.

MarcoB1
Level 7

Re: Since 11/17/2021 Update Nothing works

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Same here. Not working. Unplugged and plugged again. Made me reconnect the remote. Then emailed me to enter payment as if I was a new customer.   I'm already a customer.  Makes no sense.