Screensaver Crashes the Roku Ultra 2024

Just bought the new 2024 ultra (4850X) and it seems like the screen saver application is crashing or failing to load right or something… almost like a bad driver or something for the software talking to the newer processor/gpu.

Often I will turn everything on to find a screen that’s sitting on my background with no icons and after pressing home or some other button, a few seconds later I get icons. Sometimes it just is hung up and reboots itself (crashes). I’ve tried factory resetting again and same issues persist. Additionally, I’ve tested starting it from the screen savers menu and it just hangs and doesn’t display the screen saver, just the background image or black screen. Other times it crashes and reboots the Roku, other times it may actually display the screen saver but it never once has actually worked as a screen saver. When it triggers, it just blanks out the screen, then the background comes back on with no icons and it’s frozen. Other times it just crashes and reboots.

I’ve tried changing the screen saver to something other than aquarium and it does the same thing, same behavior.

Additionally, the device will hang and crash randomly from a home press while in an app, like a hard home press during playback for example.  There just seem to be some major bugs with the current OS version and the new hardware, lots of people are posting here and in redit about these issues for weeks now.

Roku, please fix this major bug. LOTS of people are reporting this issue and have been for weeks.

What I don't get is how these Roku devices are working fine and then repeated bugs like this screensaver issue pops up or other numerous problems I've had but no explanation of why these happen so randomly out of the blue. Are they flawed updates that change the otherwise well functioning operating system. It's getting so frustrating with  this new 2024 Roku version I had to buy to replace my previous version that only lasted 2 years which replaced another version that lasted 3 years, so I'm thinking of just giving up on Roku and going with Google or Amazon livestream. None of these community forums ever helped fix the issues. In previous cases they randomly went away on their own after weeks of frustration experiencing them.

Hi WA2FAST,

Thank you for bringing the screensaver issue on your Roku device to our attention.

We’d like to take a moment to acknowledge the recent reports regarding this issue. We apologize for any inconvenience this may have caused and truly appreciate your patience and understanding as we work to resolve it.

To facilitate a thorough investigation and accurately identify the root cause of this issue, we kindly request that you provide us with specific details regarding your device.

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Please provide specific screensaver you are having an issue
• Specific behavior of the issue and troubleshooting steps taken.
• A photo referring to the issue.

We anticipate your response, which will enable us to further investigate this matter and offer a prompt resolution.

Best regards,
The Roku Community

Welcome, CharlesCremin.

Thanks for flagging this issue here in the Roku Community!

We understand that you're also encountering the same issue. We're here to help. 

Could you please provide all the information requested above by RokuTakashi? This issue is still under investigation, and we would like to include your affected device in the investigation. In addition, could you also send us a short video clip of the screensaver's exact behavior?

We are looking forward to hearing from you. 

Thanks,
Emman