Forum Discussion

SharpCamden12's avatar
SharpCamden12
Channel Surfer
10 months ago

Roku updated and have lost all my Antenna channels.

Model 55S421 Serial  YN00F0552547 Device ID  J5993F552547 OS Version  Windows 10  Software ver. 13.1.4 build 1510-30 Tracker ID  47-367-195 Zip Code 65441  
app playback
SharpCamden12's avatar
SharpCamden12
Channel Surfer
10 months ago

Carly,

 

I went through your steps.  Set up input is not offered.

SharpCamden12's avatar
SharpCamden12
Channel Surfer
10 months ago

Now what?

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    10 months ago

    Thanks for confirming, SharpCamden12.

    In this case, I will coordinate this with the appropriate team to conduct a thorough investigation. I will use the details you've provided above and forward them to the team. 

    Once I've received updates regarding this case, I'll let you know. 

    In the meantime, thank you for your cooperation and patience as we work on this.

    Regards,
    Carly

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      10 months ago

      Hi, SharpCamden12.

      We've received updates regarding this case, and we would like to know if you can see the Live TV Guide icon on your Home screen instead of the usual Live TV on The Roku Channel. If you do, kindly send us a photo of it for reference. 

      Visit this link to help you: How do I insert an image in a post?

      We'll be looking forward to your response.

      Regards,
      Carly