Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Mish1959
Level 7

Roku premiere won't turn on

Roku Premiere (4620 series) #I have been using this product for well over a week.  Now all of a sudden it won't turn on .  There are no lights on the device nothing.  Unplugged it from the wall waited a good 5 minutes plugged it back in checked the HDMI cord everything's good still wont turn on or give me any lights.   Read on here somewhere that if I hold down every single button on the remote and change the batteries might help tried that still nothing.  Faulty device???   Worked perfect until toda .

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atc98092
Community Streaming Expert

Re: Roku premiere won't turn on

Faulty is certainly possible. I would first suggest trying it on a different TV, plugged into a different wall outlet. It sounds like it's not getting power, which could be three possible issues. Either the wall outlet has a problem, the power supply has failed, or something internal to the Roku has failed. The latter two would be fixed by returning it for a replacement. If you're having power outlet issues, you need a licensed electrician to check things out, unless you REALLY know what you're doing with electricity. 

Dan

Roku Community Streaming Expert

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