Solving playback issues

[n4idaham]

I have a Roku model 3931X that keep reverting back to home page.

The frequency is very erratic and unpredictable. Almost moody. All channels seem to be effected. I have tried all the usual options, POR, check for new firmware. Totally un-cabled the streamer then reconnect, covered the Roku with a bowl and hid remote in another room, etc.

Sometimes we can go days without it occurring. Today it's doing it every 5 to 15 minutes. I have not tried the delete channel(s) yet as it seems from everyone else experience it does not work.

I/we anxiously await your reply.

Al Harper

[RokuKariza-D]

Hello @n4idaham 

Thanks for reaching out here in the Community.

Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will not need to power up every time you turn on your TV. This means your Roku player will be up and running faster than it would be connected to a TV.

Let us know if there's any difference after.

All the best,
Kariza

[n4idaham]

Well standby. I thought it was on its own wall power and almost blindly was going to say so. But decided to play it safe and check. It was plugged into the SONY TV's USB jack. So I got the 110VAC USB adapter and switched over to it. I'll update you in a couple of weeks or less (if there is another hiccup)  , whichever happens first.

Thanks Al Harper