Solving playback issues

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Level 7

Roku is not able to fix my Ultra so they ignore me

I have a 2020 Roku Ultra and a 2020 Q90T Samsung TV. I am not able to get 4K, HDCP, just started getting low volume and intermittent black screen. This started in September and Roku customer service is refusing to help me by ignoring me.  I think I have a bad Roku Ultra.  Is anyone else having trouble with customer service?  Can anyone give me any suggestions? 

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Roku Employee
Roku Employee

Re: Roku is not able to fix my Ultra so they ignore me


Thanks for the post.

If you are already in touch with our Support team, we would recommend continuing to work with them regarding your issue as they would best be able to assist you moving forward.


Danny R.
Roku Forum Moderator
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