My roku is frozen on the home page. Will not move to select a channel. Also it keeps shutting off

Have unplugged - reset - unplugged all connections and power to tv Multiple times when it’s come on it’s stuck on the opening roku page with the roku image constantly fading in and out with the roku sound - remote will turn the tv on and off and adjust the volume but no other functions - have changes the batteries

Hi Mjbeauc, Thanks for posting in the Roku Community! We'd like to gather more information about the issue you're running into. Does the issue only occur on a specific channel or all channels on your Roku device? How long has the issue been occurring? Have you tried rebooting both your wireless router and your Roku device?With more detailed information, we will be able to assist you further.Best regards,Mary

Mjbeauc, it sounds like what you're referring to as the Home page is actually the startup animation. No amount of button pushing on the remote will get it to move past that; it does it on its own. Find the reset button on the stick somewhere and with the power connected press and hold the reset button for no less than 30 seconds. If you still can't get it to move past the startup animation to the "Let's get started" page then it's time to look into getting it replaced. Perhaps RokuMary-F can help with that or you can start at:Step by step instructions for returns and warranty replacements | Official Roku SupportIf you purchased it locally it's probably easiest to just return it to where your got it.To reset the stick:How do I factory reset my Roku® streaming device? | Official Roku Support

girdo331 Thanks the note. It's hard to determine if the issue that you are currently having is with your device or with your remote. Have you tried connecting to your device through the Roku mobile app to see if you can control your device? If you can control the device with the mobile app, then the issue is with the remote. For more information about the Roku mobile app and troubleshooting your remote, visit our Support pages here: How do I install the Roku® mobile app?How do I resolve problems with my Roku® enhanced "point-anywhere" remote?Please keep us posted and we will continue to assist you from there. Thanks,Danny

one of my 4 Roku devices (4k+) is frozen on the Roku Home Screen tried everything I’ve read no luck in in freezingvery disappointed that Roku does not have tech support

Roku frozen on home page | Roku Community

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RokuDanny-R
Retired Moderator
6 years ago
girdo331

Thanks the note.

It's hard to determine if the issue that you are currently having is with your device or with your remote.

Have you tried connecting to your device through the Roku mobile app to see if you can control your device? If you can control the device with the mobile app, then the issue is with the remote.

For more information about the Roku mobile app and troubleshooting your remote, visit our Support pages here:
How do I install the Roku® mobile app?
How do I resolve problems with my Roku® enhanced "point-anywhere" remote?

Please keep us posted and we will continue to assist you from there.

Thanks,
Danny
- Mjbeauc
  Binge Watcher
  3 years ago
  one of my 4 Roku devices (4k+) is frozen on the Roku Home Screen tried everything I’ve read no luck in in freezing
  very disappointed that Roku does not have tech support
  - renojim
    Community Streaming Expert
    3 years ago
    Mjbeauc, what's the model number written on the device somewhere?
    What do you mean by "frozen on the Roku Home Screen"? The remote isn't working? Have you restarted the Roku by disconnecting the power for a few seconds and plugging it back in? Are you using the supplied power adapter and not the TV's USB port (if appropriate)?
- frankiez
  Channel Surfer
  3 years ago
  Thank you
  
  Didn't even think about the mobile app when setting up.

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Roku frozen on home page

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