Solving playback issues

[Harrisco2]

My roku express can’t stream acorn tv without returning to Home Screen after 30 seconds.  Acorn tv works on all other tvs in the house.

[RokuKariza-D]

Hi @Harrisco2

Thanks for the post.

Firstly, how are you accessing Acorn TV? Is it through The Roku Channel or the standalone one? Have you tried any troubleshooting? Please let us now. We'd like to know more about how we can help.

We look forward to your response.

All the best,
Kariza

[Harrisco2]

I use roku express to access acorn tv on a Samsung smart tv.  I’ve done everything a multitude of times: removed channel, restarted roku, restarted router, cleaned cache.  I can watch acorn tv as an app on my tv, but it is inconvenient to have to toggle back and forth, but that does work.  My other tvs in the house also work with various older versions of roku, but I can watch acorn tv on three of them. I removed the channel from one of them. I contacted Acorn, but have not heard back.

[RokuKariza-D]

@Harrisco2

Thanks for the response.

Could you reply here with a photo of the affected Acorn TV channel from your home screen before you try to launch it? I'll be able to further assist you from there.

All the best,
Kariza

[Harrisco2]

[RokuKariza-D]

@Harrisco2

Appreciate the prompt response.

Have you checked other channels installed on your Roku Express if the same issue occurs? Also, how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? 

In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior. Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall.

Keep us posted!

All the best,
Kariza

[Harrisco2]

Other channels do work. My roku is powered thru a wall outlet.

[Harrisco2]

I’ve also removed the batteries, repaired with tv.  I removed some channels thinking I had too many channels. ???

[Donp48809]

I am having the same problem.

[RokuKariza-D · Accepted solution]

@Harrisco2

We sincerely apologize for the inconvenience this has caused you.

If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. 

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can reach Acorn TV Support here.

Thank you for your understanding.

All the best,
Kariza