Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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IDMT
Level 7

Roku device won't stay on

just started today, My roku will not stay on -- I unplugged from the power source for the 10 second specified time, the unit tries to start up the wite lite stays on for about 10 seconds - then flashes quickily then shuts off - tried the reset with the remote -- does the same -- lite on for a few, then flashes quickly and shuts off -- even tried the Button reset - still the same -- what more to do???

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3 REPLIES 3
renojim
Community Streaming Expert

Re: Roku device won't stay on

What's the model number written on the device?  If it's a model that uses a USB cable for power is the power source the supplied power adapter or the TV's USB port?  If not, try the supplied power adapter.  If so, do you have another one from a phone or tablet you can try?

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Chseattle
Level 7

Re: Roku device won't stay on

I have the same issue. My Roku box wont stay on. The HDMI is plugged into the back of the TV. I dont recall getting another cable. Any other suggestion? Thank you

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RokuDanny-R
Roku Employee
Roku Employee

Re: Roku device won't stay on

@Chseattle

Thanks for the post.

For clarification, how are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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