Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Roku box will randomly shut down

My new white Roku box keeps shutting down reboot it then I can't open any apps please help 

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Roku Employee
Roku Employee

Re: Roku box will randomly shut down


Thanks for the inquiry.

What model Roku device are you using? What connection are you using to power the device, through a TV USB port or plugged in to a wall outlet?

Please keep us posted and we will continue to assist you from there.


Danny R.
Roku Forum Moderator
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Level 7

Re: Roku box will randomly shut down

Mine also shut off daily and requires me to unplug power. (Buttons on remote and app on phone cannot make it restart) It happens overnight or middle of the day, while I am watching or when I am not. Mine goes to a black screen on the TV.  Today it made a static sound, screen glitched before shutting off. Other times the screen will have horizontal lines before shutting off.

Roku 3900X Express connected to TV via HDMI (cord changed twice already, have a new 3rd one, still)

Software 9.2.0 build 4806-51 update checked today

Power to Roku comes from powerstrip and an original Roku USB/AC plug

Wifi to Netgear C7000v2 AC1900 - signal strength excellent, download speed 27 Mbps

I have both a 2.5 and 5 MHz wifi available in my router, bandwidth saver is off

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