Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku and monoprice HDCP 2.2 to HDCP1.4 converter

I have a monoprice HDCP2.2 to HDCP1.4 converter attached to my Roku premiere plus and that is attached to my Sony 4K Receiver, when I stream the picture is in 4K but when I turn the volume up or down the stream blacks out for 2 seconds and goes from 4K to 480p. Then back to 4K. Need help.

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