Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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DOHPERSH
Level 7

Roku Working Intermittently

Purchased just 4 months ago, Roku Express 4K+ was working fine. For the past month, we must disconnect it from power, then reconnect for it to work. Then, sometimes, once it's turned on it does not show any channels to select, just a purple screen.

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renojim
Community Streaming Expert

Re: Roku Working Intermittently

Are you using the supplied power adapter or your TV's USB port?
                                                

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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