Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Roku Ultra won't power on after being turned off

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My Roku Ultra (4800x) won't turn back on after we've turned it off (with the remote) unless I unplug the power and then plug it back in. It'll work as long as we're watching, but each time we turn it off, we'll have to unplug and plug back in again. I tried to report this to Tech Support but when I submitted the question it gave me an error message (saying there was an error in my submission) but wouldn't tell me what the error was and when I tried to find the path to submit a problem again, I could never navigate my way back there. Any ideas? I wish there was a phone number I could call but I suppose they're pretty smart not to let me do that.

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renojim
Community Streaming Expert

Re: Roku Ultra won't power on after being turned off

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You can't turn the Ultra off with the remote - you can only turn off the TV.  At best, it's going into a power saving mode and that's only if your Ultra has updated to software version 10.5.  You can check the software version under Settings->System->About.  If it has updated, you can turn off the new power saving option under Settings->System->Power.  Try pressing Home on your remote after the TV powers up.

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5 REPLIES 5

Roku Ultra Losing Sound, Picture Freezing, and just Powers Down

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So, for no reason, my Ultra has been developing multiple issues:

1: Powers off instead of going to screensaver.

2: Sound will just stop working and the video will go silent.

3: Video will completely freeze up and not respond.

My method of dealing with this is to unplug, but even that doesn't work all of the time.  I check for software but it says I am up to date. 

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renojim
Community Streaming Expert

Re: Roku Ultra won't power on after being turned off

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You can't turn the Ultra off with the remote - you can only turn off the TV.  At best, it's going into a power saving mode and that's only if your Ultra has updated to software version 10.5.  You can check the software version under Settings->System->About.  If it has updated, you can turn off the new power saving option under Settings->System->Power.  Try pressing Home on your remote after the TV powers up.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.

Re: Roku Ultra won't power on after being turned off

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Thank you for the suggestion! I'll try that.

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Re: Roku Ultra won't power on after being turned off

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That did the trick. I had to turn the power saving feature off completely, but I can get the Roku to work without unplugging it. Thank you so much for your help!

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Petrushka
Level 8

Re: Roku Ultra won't power on after being turned off

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You can also turn your Roku on (if the power savings mode is on)  by pressing the "OK" button on your remote a few times until the light comes on the Roku device, then turn your TV on. 

It would make more sense that if  when you use the ROKU remote to turn the TV on, it also brings the ROKU out of sleep mode.  

This seem to be bug with the version 10.5.