Hi there Rey. Thanks for reaching out about my volume control issue. I have an older(2014) LG tv. The original LG remote and Verizon Fios remote both actively control the volume without error. The Roku Ultra streaming device with the re-chargeable voice remote causes the volume up or down to "stick" for about one second, after being pressed and released once. I've been using the Roku setup about 2-3 months now. It became apparent about three weeks in. I attributed it to either IR interference or low battery. I charged the remote to 100 % and made sure nothing was blocking the IR sensor. Didn't help, so I went through the pairing process again. That appeared to stop it from "runaway volume" control incidents, for two weeks, only to return. This time I started keeping a mental note of the remotes position in the room, putting any other remotes in a drawer, weather the recessed light LED dimmer was on or off, re positioned my FIOS router, checked battery charge, re- paired remote and tried to switch to CEC protocol. (TV not supported). Used in daylight or total darkness. No changes.
I have the remotes voice selector to the OFF position. I haven't attempted to switch it on to see if it resolves the problem .... yet.
I took a look at the remote. It's the "voice remote pro" and has rechargeable batteries. I do not see a serial # on the remote or listed in the settings "about" menu.
The SKU# on the units box is :4802R
Serial #: S0DA2246524R
Remote Model #: RC795
Remote Firmware : RTN4244
The "runaway" condition does not seem follow any perceptual pattern. I'd say it ramps up or down rapidly about 20% of the time I change the volume. Of course it is most problematic at night ( kids are sleeping ) and the commercials/ads volume needs to be adjusted because they're shockingly loud compared to the actual watched content !
I'll reiterate that I believe it's root cause is within the electronic circuit of the remote. From looking at the unit opened up on youtube, the vol up and down switches are separate independent components. I suppose if there were a "lot" of defective switches,used during production - it could be a defective physical switch component. However, I've also attempted to note how long the up or down IR command will fire sequentially - seems to be a maximum of 50 or 60 times before it stops by itself. It will stop immediately if the volume button in the opposite direction is clicked. I'm not sure if clicking the volume in the same direction has the same affect, since it catches me off guard, so I naturally compensate in the opposite direction - especially when it's getting louder.
I've also noticed that navigating menus or apps with the purple arrow keys, sometimes skips two or three times, horizontally. I don't recall having seen it happen vertically.
During the volume issue, I can tell the remote continues to send rapid IR commands by looking at my TV's IR sensor. The TV's IR sensor flashes once, each time a volume command ,click up or down is sent.
I hope I've provided some insightful info.
