Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Roku Ultra - No ATMOS Audio

Hi All,

I recently purchased an Onkyo receiver but I am not able to obtain ATMOS audio

-I have a Roku Ultra 4640X (9.2 firmware) connected to the "BD/DVD" input of the Onkyo TX-NR787 (firmware 1071-0000-1060-0011)
-My Sony X900e is connected to the "main" output of the Onkyo TX-NR787
-The Onkyo TX-NR787 is configured in 5.1.4
-I set the Onkyo receiver to Enhanced HDMI (
-The Roku Ultra detects a 4K 60Hz HDR Display
-I'm using HDMI high-speed cables

-On Amazon Prime, Jack Ryan is available in HDR, but only 5.1 (No Atmos Logo)
-On Disney+, Star Wars is available in 4K HDR10, but only 5.1 (No Atmos Logo)

Any tips on getting ATMOS audio on my new receiver?


Tags (2)
0 Kudos
Level 8

Re: Roku Ultra - No ATMOS Audio

Did you have any luck with this?  What was the solution (if there was a solution)?

I'm also not getting any Dolby Atmos on Disney Plus on my Onkyo receiver.