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opie-100's avatar
opie-100
Reel Rookie
7 months ago

Roku Ultra Issue with audio dropouts and video artifacts until rebooting each day

Each day when I turn my set on the first time of the day, the Roku Ultra has audio dropouts (regardless of app used) and sometimes a green line, especially when using YouTube TV. All of these issues are resolved by pulling the plug on the Roku Ultra and rebooting it, which works fine until the next day. It is updated. I play through an AVR but the same issue happens if I'm not using the AVR. Any suggestions?

5 Replies

  • opie-100 

    1) Configure passthrough:  Settings/Audio/Digital output format = Passthrough

    2) Disable Sound Modes:  During playback - Options (*)/Sound Settings/Customize sound modes/Volume Leveling & Dialog Enhancement = Off

    3) Disable power savings:  Settings/System/Power/Auto power savings = Off (unchecked)

    4) If/when it still happens:  Instead of rebooting/restart, temporarily change Digital output format = Auto (scroll menus for a few seconds), then back to Passthrough (Temporarily enabling then disabling Sound Modes during playback also works most of the time).

    NOTE: Ads (breaks/insertions during playback) may/can/will cause audio dropouts for some apps/services - complain to Roku/service provider CS and do # 4.

    • opie-100's avatar
      opie-100
      Reel Rookie

      Thx for responding. I don’t have a passthrough option and I don’t have a power savings option. Let me know if there is some other names for those. And will these fix the green line issue as well?

      • StreamerUser's avatar
        StreamerUser
        Roku Guru

        opie-100 

        That means you have an older Ultra model without a Dolby decoder (e.g. 4660/4670).

        Make sure you dont have any Sound Modes enabled (you didn't mention whether you checked this).

        For the video issue(s) you can try manually configuring the Display type (dont use Auto)  and disabling Auto-adjust display refresh rate (if enabled), or changing HDR subsampling (you didnt mention the brand/model of the display device).

        You should also try temporarily swapping the HDMI cable/HDMI input port on the display device.

        However, if the "green line" is only on a specific app (YTTV), you'll need to contact YTTV CS.

        Otherwise you'll need to contact Roku CS about the audio dropouts, which are often caused by ads/ad insertions (FYI, this is a longstanding issue affecting every RokuOS version/device going back a decade, so don't expect this to be fixed - reduced at times, but never eliminated).