Forum Discussion
5 Replies
- StreamerUserRoku Guru
1) Configure passthrough: Settings/Audio/Digital output format = Passthrough
2) Disable Sound Modes: During playback - Options (*)/Sound Settings/Customize sound modes/Volume Leveling & Dialog Enhancement = Off
3) Disable power savings: Settings/System/Power/Auto power savings = Off (unchecked)
4) If/when it still happens: Instead of rebooting/restart, temporarily change Digital output format = Auto (scroll menus for a few seconds), then back to Passthrough (Temporarily enabling then disabling Sound Modes during playback also works most of the time).
NOTE: Ads (breaks/insertions during playback) may/can/will cause audio dropouts for some apps/services - complain to Roku/service provider CS and do # 4.
- opie-100Reel Rookie
Thx for responding. I don’t have a passthrough option and I don’t have a power savings option. Let me know if there is some other names for those. And will these fix the green line issue as well?
- StreamerUserRoku Guru
That means you have an older Ultra model without a Dolby decoder (e.g. 4660/4670).
Make sure you dont have any Sound Modes enabled (you didn't mention whether you checked this).
For the video issue(s) you can try manually configuring the Display type (dont use Auto) and disabling Auto-adjust display refresh rate (if enabled), or changing HDR subsampling (you didnt mention the brand/model of the display device).
You should also try temporarily swapping the HDMI cable/HDMI input port on the display device.
However, if the "green line" is only on a specific app (YTTV), you'll need to contact YTTV CS.
Otherwise you'll need to contact Roku CS about the audio dropouts, which are often caused by ads/ad insertions (FYI, this is a longstanding issue affecting every RokuOS version/device going back a decade, so don't expect this to be fixed - reduced at times, but never eliminated).