Solving playback issues

[dwayne342]

Hello everyone. I’ve recently updated both my Roku Ultra device to OS 11.5. Now the indicator light stays on all the time. It doesn’t shut off so it’s constantly consuming power. Has anyone else come across this? If so any fixes?

[RokuMary-F · Accepted solution]

Hi @dwayne342,

Welcome to the Roku Community!

Thanks for letting us about the behavior you are seeing with your Roku Ultra and we'd like to take a closer look to see if there's anything else we can suggest to help.

Please be aware that Roku streaming players are low-power devices that are designed to remain on and always connected to the internet. There is no “power button” to press on or off. In addition, a permanent connection also allows your Roku player to download new OS software and channel updates automatically without interrupting your use of the player. 

We suggest enabling, a feature called auto power savings that allows a selected Roku Ultra model to enter a low-power mode after sitting idle for 20 minutes (meaning it is not streaming content or being controlled by a remote or mobile app). A player in this state will "wake up" when the TV is turned on or a button is pressed on the remote.

To learn more including which players support this feature, check out the article that explains How to disable auto power savings on your Roku® streaming player | Official Roku Support

We hope you'll find this info useful. Let us know in case you've still got any questions.


Best regards,
Mary