Forum Discussion

goneeks's avatar
goneeks
Reel Rookie
10 months ago

Roku Ultra 4800X Frozen, no video or response at all.

My Roku Ultra is not responding, stating there’s no signal. I can’t even access a menu screen.

I unplug and reinsert the original power cord again, with the bootup screen functioning, but then it goes back to “No Signal”.

I tried switching HDMI cables to a new port on the same TV. No change.I tried pressing the remote’s power button multiple times. Nothing.

All other remote buttons. Nothing.

Remote signal on the Ultra itself. Nothing.

We still have “No Signal” despite all these measures.

The device will not let me reset or factory reset which is very odd  

At this point, I’m open to suggestions. The unit has been active since July 2024 and has performed without fail. Until now.

Can someone in Support please help me? I tried calling, and it routed me back here, so I have little choice but to post and hope someone swiftly responds. It’s been this was for about a week now, and any kind of solution would be greatly appreciated

app playback

8 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert
    10 months ago

    It sounds like it could be some kind of power problem or it could be using a video mode that the TV doesn't support.  If you have it plugged into a surge protector or anything other than directly into a wall outlet, try plugging it directly into the wall.  Do you have another TV you can try it on?

    You can factory reset it using the reset button on the bottom.  With the power connected, press and hold the reset button for 30 seconds while ignoring anything happening onscreen.

    By the way, the power button and volume buttons on the remote are strictly for the TV.  Roku devices (other than TVs) don't turn off.

    • goneeks's avatar
      goneeks
      Reel Rookie
      10 months ago

      The device will not even let me fully factory reset it. It is also plugged in directly to the wall outlet and I tried using the surge protector too. Still nothing. Very frustrating. 

      • renojim's avatar
        renojim
        Community Streaming Expert
        10 months ago

        goneeks, what do you mean by "will not even let me fully factory reset it"?  Holding the reset button for a full 30 seconds should get you to the "Let's get started" screen.  If it doesn't do that, what does it do?