Solving playback issues

[lfortner]

The voices on every channel are not in sync with their mouths. I can’t fix it.

[RokuTakashi]

Hi @lfortner,

Thanks for posting here in the Roku Community!

We understand that you're having audio sync issues. For us to better understand, could you please provide the channel/sa affected by the issue? Also, what troubleshooting steps have you taken to resolve the issue?

The information you provide would be much helpful to us.

All the best,
Kash

[Tree3685]

This is issue report # 28

Issue report tracker
Model: 4660X - Roku Ultra
Serial number: YJ001A584071 (CK3931584071)
Software 12.0.0 . Build 12.0.0
GC version:9.2.113
Timestamp: 2023-07-21T04:02:19Z
Please use issue ID 71-289-682 to report the current issue.

[Tree3685]

This is issue report # 29

Issue report tracker
Model: 4660X - Roku Ultra
Serial number: YJ001A584071 (CK3931584071)
Software 12.0.0 . Build 12.0.0
GC version:9.2.113
Timestamp: 2023-07-24T21:07:59Z
Please use issue ID 71-295-027 to report the current issue.

[Tree3685]

This is issue report # 30

Issue report tracker
Model: 4660X - Roku Ultra
Serial number: YJ001A584071 (CK3931584071)
Software 12.0.0 . Build 12.0.0
GC version:9.2.113
Timestamp: 2023-07-26T20:42:39Z
Please use issue ID 71-297-882 to report the current issue.

[Tree3685]

This is issue report # 31

Issue report tracker
Model: 4660X - Roku Ultra
Serial number: YJ001A584071 (CK3931584071)
Software 12.0.0 . Build 12.0.0
GC version:9.2.113
Timestamp: 2023-07-28T19:19:12Z
Please use issue ID 71-300-679 to report the current issue.

[Tree3685]

This is issue report # 32

Issue report tracker
Model: 4660X - Roku Ultra
Serial number: YJ001A584071 (CK3931584071)
Software 12.0.0 . Build 12.0.0
GC version:9.2.113
Timestamp: 2023-07-31T01:36:31Z
Please use issue ID 71-303-936 to report the current issue.

[Tree3685]

This is issue report # 33

Issue report tracker
Model: 4660X - Roku Ultra
Serial number: YJ001A584071 (CK3931584071)
Software 12.0.0 . Build 12.0.0
GC version:9.2.113
Timestamp: 2023-08-02T20:48:12Z
Please use issue ID 71-307-968 to report the current issue.

[Tree3685]

This is issue report # 34

Issue report tracker
Model: 4660X - Roku Ultra
Serial number: YJ001A584071 (CK3931584071)
Software 12.0.0 . Build 4184-46
GC version:9.5.25
Timestamp: 2023-08-05T01:05:50Z
Please use issue ID 71-311-105 to report the current issue.

[Tree3685]

This is issue report # 35

Issue report tracker
Model: 4660X - Roku Ultra
Serial number: YJ001A584071 (CK3931584071)
Software 12.0.0 . Build 4184-46
GC version:9.5.25
Timestamp: 2023-08-05T20:29:51Z
Please use issue ID 71-312-269 to report the current issue.