Solving playback issues

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Roku TV & Roku Premiere shutting off

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Roku keeps going back to home screen on its own while watching on any app.  On Roku TV, Roku express and premiere.  Help! 

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku TV & Roku Premiere shutting off

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Hi, @PiratesFan94

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information with us, and we're sorry to hear about the trouble you've encountered with apps going back to the Home Screen while streaming. We'd be glad to assist. As a start, kindly perform a system restart on your Roku TV and Roku device. To do this, kindly follow the steps below:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart.

After this step, the Roku TV or device will reboot. Then, access those apps again to see if the issue persists.

Keep us posted on how it goes.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku TV & Roku Premiere shutting off

Jump to solution

Hi, @PiratesFan94

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this information with us, and we're sorry to hear about the trouble you've encountered with apps going back to the Home Screen while streaming. We'd be glad to assist. As a start, kindly perform a system restart on your Roku TV and Roku device. To do this, kindly follow the steps below:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart.

After this step, the Roku TV or device will reboot. Then, access those apps again to see if the issue persists.

Keep us posted on how it goes.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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