Solving playback issues

[RokuCarly]

Thank you for the added information, @1DayAfterAnothe.

Kindly provide us with the requested details if this issue reoccurs.

Once again, we sincerely apologize for the inconvenience this may have caused your streaming. Once we receive the requested details, we will make sure to forward these to the appropriate Roku team to include your device in the report and find you the best resolution possible. 

Best regards,
Carly

[user1029]

It just happened again. It went from YouTube app to the homescreen, again. 

I had this issue for a month.

It's doing it AGAIN. 

[user1029]

It happened again. 

From YouTube app to the homescreen.

Please take a look, repair as you did it before.

I'd really appreciate it.

[RokuCarly]

Thank you for keeping us updated, @user1029.

At this moment, we haven't been notified of any updates yet but rest assured that we have forwarded the added information to the team. We'll let you know once we've got more information about this. 

Your patience and understanding are highly appreciated as we work on this. 

Best regards,
Carly

[user1029]

[RokuJanadeeK]

We appreciate the follow-up, @user1029.

Rest assured, we have collected and forwarded the additional details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime. Should an update be available for this concern, we'll promptly let this thread know.

Let us know if you have further inquiries regarding this.

All the best,
Janadee

[user1029]

[user1029]

[user1029]

[user1029]