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Goreminion
Newbie
‎02-12-2024 01:21 PM

Roku Stick Constantly Factory Resets Itself

I too have had the same issues. It's nothing to do with power!!!  Everything else plugged into that power strip is still on and not acting up. I never had this with the box version but now with the stick I'm on my 4th factory reset. It's currently updating 9 of 67 channels. How did it work just fine this morning and now it doesn't even know the remote it came with!?  I hear you, extremely frustrating and roku isn't much help. 

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RokuTakashi
Community Moderator
Community Moderator
‎02-13-2024 01:40 PM

Re: Roku Stick Constantly Factory Resets Itself

Hi, @Goreminion

Warm welcomes here in the Roku Community.

We understand that you're having an issue with your Roku device, and we're sorry to hear about this. We'd be more than willing to assist. Could you please provide us with your Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).

Once we have this, we'll continue to assist you.

Best wishes,
Kash 

Takashi O.
Roku Community Moderator
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