Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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BubbaJ90
Level 7

Roku Premiere - no video or sound

My Roku Premiere suddenly is not providing video or audio. The light on the front reacts to the remote, but remains off. I tried doing a reset by holding the button on bottom for 10 seconds. there is rapid blinking, a solid light, some more blinking, then nothing.

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1 REPLY 1
RokuMary-F
Roku Employee
Roku Employee

Re: Roku Premiere - no video or sound

Hi @BubbaJ90,

Thanks for reaching out to the Roku community!

I'd be happy to take a closer look to see how we can help get you up and running.

A few questions here to better understand what you're experiencing. How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables? In addition, have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue? In addition, can you please provide the serial number of your Roku Premiere? 

Please keep us posted and we'll continue assisting you from there!

Regards,
Mary

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