Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
tim37123
Level 7

Roku Premier 3920x becomes unresponsive to input daily

My Roku 3920x ends up in a deteriorating state that requires a power cycle daily. It starts with the device failing to respond to input from the roku remote (no flashing light on the device indicating it's even receiving the input anymore). If I switch to my mobile app, I'm able to control the roku for a bit, but it quickly stops responding to this source as well.

There's no other visible impact to performance, for example if something is streaming it continues streaming as normal, I just can't stop, rewind, switch apps, etc at all until I power cycle the unit. Once power cycled everything resumes normal behavior (for awhile)

Anyone else experience something similar?

0 Kudos
1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Roku Premier 3920x becomes unresponsive to input daily

@tim37123

Thanks for the post.

How are you powering the Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos