Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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Level 7

Roku Express+ overheating

My new Roku Express+ device is displaying overheating warning message. I put in on the open shelf as far as possible from other devices.

It's displaying message after 1 hour of playing which is not acceptable. The old device did not display any warnings.

I cannot get HDMI® extender because it's  not a stick.

Roku help page says I should not use the device if message is displaying.

Please let me know how I can get replacement device. This one was bought on April 8, 2020.

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