Solving playback issues

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Level 7

Roku Express Volume Too Low


I have Roku Express units and with no volume control in Roku Express, the volume is entirely too low. I have tried leveling the audio in settings, which is pretty much useless for increasing the volume.

If I run my a.c. or a fan while streaming a movie, I have to turn them off as I cannot hear the movie audio at all, and no, I am not hard of hearing.

As a result, I have disconnected my Roku Express and now stream videos through my computer where I can control the volume with much better results. By the way, Sony Crackle is now a blank page in Chrome and Internet Explorer, but it is available on Firefox. What 's going on there?

Is Roku planning to add volume control to all of their devices, including Roku Express as I have read other comments with the same issue.
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Community Streaming Expert

Re: Roku Express Volume Too Low

Roku has no control over the volume. It's solely controlled by either the TV you are connected to, or a soundbar or receiver. Now it's certainly possible there's something defective with your Roku. But first I would try using it on a different device and see if the sound is still too low. 

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Level 7

Re: Roku Express Volume Too Low

I have the same issue. Roku Express linked to a basic Samsung TV.  Set up a few weeks ago.  Initially volume is fine, then may start to decrease to just above a whisper even when the TV volume is at 100%. There is no volume control on the remote. This happens regardless of show or streaming service or audio settings on Roku or TV. Volume is fine when we switch the TV back to antenna or DVD player.  It seems to reset back to normal when we go off Roku for a minute or more, but as we return to watching it creeps in again.  It is a pain and we are thinking of returning the Roku Express. 

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Level 8

Re: Roku Express Volume Too Low

I just purchased a new Roku Express+ today for a 22 inch Sharp TV we have in our Kitchen, I am noting the same weird behaviour. I have an older Roku Express in my bedroom and it has the complete opposite issue where the Volume is Very Loud. I watch YOUTUBE TV on both systems and they are complete opposites. I wish they would play "normal". If I put my kitchen TV on the highest volume with the ROKU it still is not loud. I updated the firmware in the new unit today as well as the channel. Any advice appreciated. Thank You

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