Solving playback issues

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Jbette
Reel Rookie

Roku Express 4k+ keeps connecting to mystery headphones

I’ll be watching a show on any streaming service, and all of a sudden the audio will stop playing from the tv speakers. When I go to adjust the volume I can then see that the Aeolus has connected to headphones. However I don’t know why it would do this, nor do I know what headphones it’s connecting to. I have only one pair of Bluetooth headphones, and I’ve confirmed it’s not those it’s connecting to. I tried shutting off the Bluetooth on the Roku, but I can’t because it’s a voice remote. Restarting the system does not work. Resetting the system does work but only temporarily. Any ideas?

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5 REPLIES 5
renojim
Community Streaming Expert

Re: Roku Express 4k+ keeps connecting to mystery headphones

Try taking the batteries out of the remote when it happens and see if it goes away.  The headphone jack in the remote could be dirty/faulty.

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Jbette
Reel Rookie

Re: Roku Express 4k+ keeps connecting to mystery headphones

The remote doesn’t have a headphone jack. This seems to be happening wirelessly. But I will try changing the batteries. Thanks!

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renojim
Community Streaming Expert

Re: Roku Express 4k+ keeps connecting to mystery headphones

Hmm... I thought all Voice Remotes had a headphone jack.

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makaiguy
Community Streaming Expert

Re: Roku Express 4k+ keeps connecting to mystery headphones

Forgive me.  Aeolus?  What's that?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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Jbette
Reel Rookie

Re: Roku Express 4k+ keeps connecting to mystery headphones

I have one that has a headphone jack and one that does not. The Roku in question is connected to the one that does not.

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