Solving playback issues

[Texacan2]

I am using a VPN and my Roku Chanel’s are not working. What do I need to do to fix this issue. Done the system reset. Done the system power down. Reset up my my account??

[RokuEmmanuel-D]

Hello, @Texacan2.

Welcome aboard! Thanks for sharing this here in the Roku Community. 

We understand how inconvenient this playback issue can be for you when streaming on The Roku Channel. We'd love to know more about it so we can dig into this further. 

Could you let us know about...

• Where you are currently located?
• Also, is this only happening on The Roku Channel, or you're also encountering the same behavior on your other channels? 
• Any error message when trying to stream?
• Can you provide a photo or short video of the exact behavior of the app?

In the meantime, please try these quick fixes below and see if that resolves the issue:

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Please get back to us soon so we can get this sorted out quickly.

Thanks,
Emman

[JWS9518]

Roku devices tend not to like VPN's and that may affect your ability to watch certain things.

Try disabling the VPN and see if that helps.

[jjaw25]

Same thing here, I've tried everything for @4 weeks now. I'm out shopping for anything except a Smart Roku TV. I give up. If the customers aren't happy and Roku doesn't care then it's up to the customers to make a change!

[renojim]

@jjaw25, sorry, Roku doesn't care if you can use their devices with a VPN and in fact, they and most providers seem to be going out of their way to ensure that you can't.  They take geo-restrictions very seriously and there's no way to differentiate legitimate uses from nefarious ones.