Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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cappak
Level 7

Roku 4K+ Streaming Stick Reset Required, powers off requiring reset

Recently purchased Roku 4K+ and the unit keeps requiring a reset when the TV is turned on. Roku 4K+ not recognized until reset. Model 3821X serial  #017003LH2GM

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makaiguy
Community Streaming Expert

Re: Roku 4K+ Streaming Stick Reset Required, powers off requiring reset

Roku operating system version 10.5, which is currently rolling out, has added a new "Power" item in the Settings > System menu for some newer Roku models, like the Streaming Stick 4K..

If you have this "Power" item, under "Auto power savings" see if deactivating "After 20 minutes of no interaction" fixes the problem.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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