Solving playback issues

[DoughertyPM]

I agree

[RokuRiamie-D]

Hi @DoughertyPM and @Frostwolf,

Thank you for your response.

To further assist you with this, please visit your DM as we have sent you a private message. Thank you for your cooperation and patience as we work on this.

Cheers,
The Roku Community Team

[DoughertyPM]

Model 3930x.  device ID SO143289 MP3P.  Serial X00400R9MP3P

Issue ID3P-042-958

[RokuRiamie-D]

Thank you for providing your device information @DoughertyPM,

Please check your direct messages as we have sent you additional details for further assistance.

Thank you for your cooperation.

Cheers,
The Roku Community Team

[oldovergrad]

I don't have another TV to connect the unit to.  This HDCP error seems to be a common complaint. Is there anything else I can do?

[studlyhungwell]

This solved the problem.  Power to splitter, Roku to input on splitter, output to device via hdmi or usb c (depends on what you are connecting to).

If you get buzzing sound, switch splitter to output 2.

Error gone.  

[oldovergrad]

Are you connecting the splitter directly to the TV?

Or are you connecting the splitter to an AVR?

[studlyhungwell]

Yes, splitter output to the TV HDMI directly, Roku goes into input of splitter.