Forum Discussion

AMThreat75's avatar
AMThreat75
Reel Rookie
11 months ago
Solved

Roku 4802X Ultra HDCP 2.2 Error 020

This morning my Roku 4802X Ultra, which has worked flawlessly for almost a year, started exhibiting the HDCP 2.2 Error 020 for ALL content including unprotected content. I have followed all the steps...
app playback
  • AMThreat75's avatar
    AMThreat75
    11 months ago

    Update the following day. Everything is working with no changes from the configuration described above. My guess is something was updated on the Roku yesterday / overnight that fixed the issue. I'll try to see in the system info screens if I can see a difference.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    11 months ago

    Hi, AMThreat75.

    Welcome to the Roku Community!

    Thanks for the update. We're glad that everything has been sorted out for you now. 

    Please don't hesitate to reach out if you need more assistance. We are always here to help you in any way we can. 

    Also, if you have other concerns, you can reply here or create a new thread to increase the visibility of other Roku Community users.

    All the best,
    Emman

oldovergrad's avatar
oldovergrad
Reel Rookie
6 months ago

I got a 2024 Roku Ultra for the holidays. Using the Roku supplied HDMI cable it was attached to my Denon X6700 AVR. 

Intermittently the video stops and an HDCP error comes up. After a few seconds the video returns.

I had the same problem with the Roku Ultra I bought in 2021, which had the issue from day one.

1) The problem is not solved by changing to a different HDMI port on the AVR.

2) The problem is not solved by changing the HDMI cable.

3) The problem is not solved by reseating the HDMI cable at both ends.

4) The problem is not solved by directly connecting the Roku Ultra to my TV.

5) The problem is not solved by rebooting the Roku.

6) The problem is not solved by removing the Roku from power for a few minutes and then starting it back up.

7) None of the suggested solutions on the Support Page work.

Any other ideas?

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    6 months ago

    Hi oldovergrad,

    Welcome to the Roku Community!

    We understand that your Roku Ultra is experiencing HDCP error 020. We would be more than willing to sort this out for you.

    We appreciate the troubleshooting steps you have taken to resolve the issue. However, we would also like you to try plugging your Roku Ultra into another television, if possible.

    If the issue persists, please let us know.

    Cheers,
    The Roku Community Team

    • studlyhungwell's avatar
      studlyhungwell
      Reel Rookie
      6 months ago

      I'm returning mine.  Solutions indicated don't work.  Returning the device solves the problem.

    • oldovergrad's avatar
      oldovergrad
      Reel Rookie
      5 months ago

      I don't have another TV to connect the unit to.  This HDCP error seems to be a common complaint. Is there anything else I can do?

      • studlyhungwell's avatar
        studlyhungwell
        Reel Rookie
        5 months ago

        This solved the problem.  Power to splitter, Roku to input on splitter, output to device via hdmi or usb c (depends on what you are connecting to).

        If you get buzzing sound, switch splitter to output 2.

        Error gone.