Solving playback issues

Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues.
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djwrb
Level 7

Roku 4 starts but then just shows horzontal lines

Hi, I have a Roku 4 that I purchase 4 or 5 years ago.  When I first got it, it was working fine.  One day

when I went to use it all I saw was a blue screen with horizontal lines.  I unplugged and reset and when

I plug it in, the Roku title comes on and then the screen just goes blue with the lines.  I tried it on another

TV and still have the problem..  I purchased a TCL Roku TV and didn't need it attached to that TV any

longer, so I left it unplugged for about a year.  I decided to try it again and get the same issue.

I'm inserting a photo showing the screen. 

I'm assuming it is dead.  I was going to use it to replace a Roku 3 that I have.

Thanks in advance for any help.

Roku 4 (2).jpg

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