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Stella68
Newbie
‎07-19-2022 06:23 PM

Roku 3900X gets too hot: Melted case.

I have 3 Roku 3900x throughout the house but use mainly one connected to my projector. They all get hot and I have to physically disconnect the device from the power outlet each time I am done using them. 

I just noticed that one of them has a slight deformation on the case due to heat so I am relocating it to allow more airflow. 

Would it help if I have it power via one of the projector's USB ports instead of the power brick to the wall? 

If that doesn't help, is there a way to get a replacement? I am not sure how safe this thing is. : (

Thanks. 

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2 REPLIES 2
Michelle3
Roku Guru
‎07-19-2022 06:28 PM

Re: Roku 3900X gets too hot: Melted case.

I’m going to have to tag @RokuKariza-D so that he can help you in this situation.

~ Jordan

I’m into videotapes and old electronics stuff, including extenders, converters and analog 4:3 TV sets (which are obsolete these days), and Miss Bianca is my favorite character in Disney’s The Rescuers (1977) and its sequel, The Rescuers Down Under (1990). I am not a Roku employee, only a user like you. ~ Jordan

Roku Express+ 3910X
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RokuMary-F
Community Moderator
Community Moderator
‎07-20-2022 12:59 PM

Re: Roku 3900X gets too hot: Melted case.

Hi @Stella68,

Thanks for reaching out to the Roku Community. We'd like to investigate and try to help.

For this overheating issue, can you please provide the serial number of your Roku device from Settings>System>About? 

Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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