Forum Discussion

Dmcbet24's avatar
Dmcbet24
Newbie
8 months ago
Solved

Roku 2 No picture - HDCP Error detected

HDCP Error detected. I have a Roku 2 box and am not picture but have sound. I have gone through all the steps to disconnect and reconnect my cables and power and have switched cords a well a the output/input on my TV and I still am not getting a picture. When this occurred in the past, these steps have worked, so I’m not sure why suddenly I’m not getting a picture. Thoughts?

tv & player support
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    8 months ago

    Hi, Dmcbet24.

    Thanks for posting here in the Roku Community!

    We understand that you're experiencing an HDCP error while streaming on your Roku 2. We'd be more than willing to assist. 

    We would like to inform you that the Roku 2 is classified as a legacy device and, as such, is no longer supported for updates to the latest software version. This lack of updates could potentially be a factor in the issues you are experiencing. We will send you a private message shortly to explore further options and discuss the next steps. Thank you for your understanding, and we look forward to assisting you.

    We are looking forward to seeing you there. 

    All the best,
    Emman

6 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 months ago

    Hi, Dmcbet24.

    Thanks for posting here in the Roku Community!

    We understand that you're experiencing an HDCP error while streaming on your Roku 2. We'd be more than willing to assist. 

    We would like to inform you that the Roku 2 is classified as a legacy device and, as such, is no longer supported for updates to the latest software version. This lack of updates could potentially be a factor in the issues you are experiencing. We will send you a private message shortly to explore further options and discuss the next steps. Thank you for your understanding, and we look forward to assisting you.

    We are looking forward to seeing you there. 

    All the best,
    Emman

  • Minecraftplayer's avatar
    Minecraftplayer
    Channel Surfer
    2 months ago

    Try plugging it into a different port, trying a spare cable, unplugging and replugging everything, rebooting your Roku, or if you have the HDMI cable going through something else connected to your tv, try connecting it directly to the TV.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      2 months ago

      HeyMinecraftplayer,

      Just a heads up, the Roku 3 is considered a legacy device, which means it no longer receives updates to the latest software. This could explain some of the issues you're dealing with.

      If you haven't upgraded yet, you might have received an email with some cool deals to grab a new player at a better price. You can also check out the offers by logging into your Roku account and visiting this website https://my.roku.com/offers.

      Happy streaming!

      Roku Community Team