Solving playback issues

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Red Line at top of my roku display screen

There is a red line at the top of my display screen. Not sure what it is. Looks to be an arrow of some sort. Thought it could be an overheating message/maybe a not connected to internet message/overheating message. NOT SURE! But everything is connected and working fine, just concerned my roku is broken and causing a shortage and damaging my HDMI ports from this error. 

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10 REPLIES 10
RokuDanny-R
Roku Employee
Roku Employee

Re: Red Line at top of my roku display screen

@Clearancequeen 

Thanks for the inquiry.

Can you provide us with a screenshot of the issue that you are seeing?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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RokuTannerD
Retired Employee

Re: Red Line at top of my roku display screen

@Clearancequeen Thanks for the note. We took a look and it appears that you may be referring to the red arrow used for the 'Love Balloons' theme between the Home screen clock and the Options * text on the Home screen. 

You can go into Settings>Themes and change your theme to another selection if you'd like to remove the red line/arrow. 

 

Thanks,

Tanner

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DeannaSmall
Level 7

Re: Red Line at top of my roku display screen

Hi, I an experiencing the same issue but I have not been able to remove it. 

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Itsssantttt
Level 7

Re: Red Line at top of my roku display screen

image.jpg

 

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RokuIrene-S
Roku Employee
Roku Employee

Re: Red Line at top of my roku display screen

Hi @Itsssantttt

Thanks for the post.

When you go to the Roku Home screen are still able to the Red Line? When do you see the red line?

Are you using a Roku TV or a Roku device? If it is a Roku TV what was your Roku TV brand?
 

All the best,
Irene

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DeannaSmall
Level 7

Re: Red Line at top of my roku display screen

Hi, the red mark I was referring to is sort of like a symbol, and it has been here since I purchased it and no one was ever able to figure out the issue. It appears on every screen and has never disappeared. This is an onn roku tv. 

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DeannaSmall
Level 7

Re: Red Line at top of my roku display screen

E5F6B01C-7F9D-41C3-B075-05C18968357F.jpeg

 

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RokuIrene-S
Roku Employee
Roku Employee

Re: Red Line at top of my roku display screen

@DeannaSmall

Thanks for the follow up.

Have you tried contacting ONN Roku tv support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.

You can reach them here: http://onntvsupport.com/#product_support-2 or at 1-844-334-2355.


All the best,
Irene

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DeannaSmall
Level 7

Re: Red Line at top of my roku display screen

Yes, I did but they couldn’t figure out the issue either. 

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