Solving playback issues

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Mcposmith
Newbie

Recent update killed YouTube app

Most recent update at the start of November 2023. Running a 4k Express. Open YouTube app and after 10 seconds the screen goes black. Only come back on when you hit any button on the remote, just like the screen never went off. And it's constant. Either watching videos or just anytime I'm on the YouTube app. I've tried everything. And I mean everything. Even bought another 4k Express and still exact same issue. This is a software issue. Not a device issue. Roku needs to fix whatever problem it created with the most recent update. 

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andyross
Roku Guru

Re: Recent update killed YouTube app

Roku has not updated their software for awhile now, as the 12.5 rollout is pretty much done. If it is a bug with the YouTube app, that is up to Google to fix, as developers/services write the apps.

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