Settings state Wifi has excellent reception. Audio is normal with Netflix & other stations. Is this a Roku or a YouTube TV problem? How do I resolve this issue?
Hi @charleslseaman,
A warm welcome, and thanks for posting in the Roku Community!
We really apologize for the trouble this may have caused you. No worries! We will be more than happy to assist you so that you can continue streaming the YouTube TV channel.
Does this happen to YouTube TV channels only? If so, I suggest you to follow the troubleshooting steps below:
For more references on how to troubleshoot any channel playback issues, you can visit our support article on How to resolve a channel playback issue.
If you are still unable to play videos from one channel after attempting the suggestions on the link, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.
You can reach them here: YouTube TV support.
Regards,
Bernie
Hi @charleslseaman,
A warm welcome, and thanks for posting in the Roku Community!
We really apologize for the trouble this may have caused you. No worries! We will be more than happy to assist you so that you can continue streaming the YouTube TV channel.
Does this happen to YouTube TV channels only? If so, I suggest you to follow the troubleshooting steps below:
For more references on how to troubleshoot any channel playback issues, you can visit our support article on How to resolve a channel playback issue.
If you are still unable to play videos from one channel after attempting the suggestions on the link, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.
You can reach them here: YouTube TV support.
Regards,
Bernie