Solving playback issues

[Yesey]

Already did all this and the app still doesn’t work.

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @Yesey!

We appreciate the efforts you've taken in trying to troubleshoot the Univision Now app. No worries! We'd be happy to review this matter.

Before proceeding, it would be great if you could provide us with additional information such as follows:

• Are there any error messages prompted when you attempt to access this app?
• When did you start having issues with accessing it?
• Do you have an active subscription to this app?

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly

[Yesey]

No error messages it just goes back to Home Screen. I started having issues last week. Yes I have a subscription and there has been no payment issue or anything.

[Lexygloria]

Having the same problem. Roku seems to be no help

[Yesey]

Yeah I contacted Univision, they said they’d get back to me in a few days to work it out. This has happened to me with other apps usually it lasts like a day or two, I just assumed it was a software glitch because of updates but Univision has been like this for days

[JennBucky93]

It's been like this for months if not a year for me. I did all the troubleshooting, resetting, uninstalling, reinstalling, even bought a new Roku....Univision Now still doesn't work. Regular Univision app works but I don't have a cable subscription, I paid just for the streaming one for my parents. We'll see if they fix it