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Solving playback issues

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DianeOhio
Newbie
‎05-23-2023 12:57 AM

Re: Spectrum app not working RLP - 999

I got the same error and finally got it working! I unplugged the Roku Stick from the back of the television and unplugged the router. When I came back in the room and turned the TV on, it was working. Finally, after troubleshooting for about an hour..

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daveobieone
Newbie
‎08-01-2023 05:48 PM

Re: Spectrum app not working RLP - 999

Seems incredible to me that Spectrum customers can't watch any Spectrum channels via Roku unless they periodically unplug for 30 seconds, and then re-plug in their Spectrum modem.  But that's exactly what we have to do to watch channels the service that WE PAY FOR!!!

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RokuAnjelie
Community Moderator
Community Moderator
‎08-02-2023 01:05 PM

Re: Spectrum app not working RLP - 999

Hi @daveobieone,

A warm welcome here in the Roku community!

We understand that you're seeing behavior on the Spectrum channel. We'd like to know more about this.

Could you tell us more about this? Are you seeing an error message?

Once we have a clearer grasp on the situation, we'll be able to recommend the appropriate next step.
Thanks,
Anjelie

Anjelie A.
Roku Community Moderator
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