Solving playback issues

[Hisbeauty4ashes]

Mine does the same thing from the PC to Roku TV it disconnects right in the middle of me watching something. Roku does not have an answer to this. I have been trying to fix this issue for the last two years and there is no resolution with Roku. I have even written on here.

[RokuERey]

Hi @Hisbeauty4ashes,

We really do apologize for any inconvenience this has caused and for getting back to us. Our team previously asked about the details that are necessary for us to look closely into this.

Could you please provide us with the information below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to look into further.

Warm regards,

Rey

[Hisbeauty4ashes]

Device name ChloeGirl
Processor Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz 2.11 GHz
Installed RAM 16.0 GB (15.8 GB usable)
Device ID 40A38047-9BD2-4F78-8A7F-D9D08B97C9B9
Product ID 00330-52907-91126-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Edition Windows 11 Pro
Version 22H2
Installed on ‎7/‎26/‎2023
OS build 22621.2428
Experience Windows Feature Experience Pack 1000.22674.1000.0

[Hisbeauty4ashes]

ID PM-410-166

[RokuERey]

Thanks for the update, @Hisbeauty4ashes!

This information is so much help. It seems like we're missing a piece of information here. Could you also share with your Roku device information where you're trying to use the screen mirroring? Kindly, also include a Tracker ID that you can get when an issue occurs press the home button on your remote 5 times, then the back button, and then a Tracker ID will show.

We look forward to hearing back from you.

Thanks,

Rey

[Hisbeauty4ashes]

Isn't this the Id..  ID PM-410-166

[Hisbeauty4ashes]

ONN Model: 100012584

Device ID M08119706834

It won't let me do the 5 home and back combo it just beeps.

[Hisbeauty4ashes]

Like I said above I mirror from my laptop to my rocky TV and then my TV will cut out and restart. I have tried to get you guys on the phone and on here and to no avail no help is found I even called ONN and they said it was your issues so here I went back and forth. So no answers.

[Hisbeauty4ashes]

Ok I finally pulled up the Issue report Tracker

Model 7827 -Roku TV

Id Issue 34-411-717 report for current issue

[RokuEuniceL]

Hi @Hisbeauty4ashes,

Thanks for providing the following details here in the Roku Community!

We have passed along your information to the appropriate Roku team to investigate further.

Your patience and understanding are much appreciated.

Kind regards,

Eunice